{"id":1326,"date":"2021-09-14T20:06:08","date_gmt":"2021-09-14T20:06:08","guid":{"rendered":"http:\/\/meritgear.eu\/?page_id=1326"},"modified":"2025-08-02T09:42:52","modified_gmt":"2025-08-02T09:42:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.meritgear.eu\/nl\/faqs\/","title":{"rendered":"Veelgestelde vragen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1326\" class=\"elementor elementor-1326\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0a93db8 elementor-section-full_width elementor-section-height-min-height elementor-section-content-middle elementor-section-height-default elementor-section-items-middle\" data-id=\"0a93db8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0011990\" data-id=\"0011990\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b11784c elementor-widget elementor-widget-heading\" data-id=\"b11784c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xxl\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a137ad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a137ad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b802101\" data-id=\"b802101\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-846a86a elementor-widget elementor-widget-toggle\" data-id=\"846a86a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1381\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1381\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to Order a Custom Frame Bag?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1381\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1381\"><p dir=\"ltr\"><span>Since we ship our gear worldwide, we rarely get to see an actual bike in person.<\/span><span><\/span><\/p><p dir=\"ltr\"><span>For accurately obtaining the unique dimensions of your bike frame, we use Computed-Assisted Design (CAD) and a simple perpendicular photo of your frame to get the details we need. But before we can start the design process, we will require you to make a <\/span><span>perpendicular<\/span><span> photo of the <\/span><span>non-drive side<\/span><span> of the frame. Also, we will ask you to take the following criteria into account:<\/span><\/p><ul><li aria-level=\"1\"><p dir=\"ltr\" role=\"presentation\"><span>Attach a ruler\/measuring tape in the middle of the top tube (don\u2019t cover the bolt-on bolts).<\/span><\/p><\/li><li aria-level=\"1\"><p dir=\"ltr\" role=\"presentation\"><span>Mark a distance of exactly 10.0 cm on the ruler\/measuring tape (if the photo is sharp enough, marking the distance will be unnecessary)<\/span><\/p><\/li><li aria-level=\"1\"><p dir=\"ltr\" role=\"presentation\"><span>Crouch in front of your bike at a distance of 1.5 metres, and make a perpendicular photo of the non-drive side of your frame.<\/span><\/p><\/li><li aria-level=\"1\"><p dir=\"ltr\" role=\"presentation\"><span>Remove the bottle cages and unscrew all bolts so that we can see them clearly.\u00a0<\/span><\/p><\/li><li aria-level=\"1\"><p dir=\"ltr\" role=\"presentation\"><span>Tip: Try to align the chainstays.<\/span><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1382\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1382\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When can I expect my order to arrive?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1382\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1382\"><p><span>We promise to ship each order within 4 weeks after confirmation of the design and payment. In the event that you already have an adventure planned within 4 weeks, please, contact us with your latest deadline, and we\u2019ll see if we are able to ship the order in time. However, please note, that we follow the latest estimated delivery times of our postal office, PostNL. Standard delivery times may be affected by circumstances which are outside of our control. Therefore, we are not responsible for any delayed deliveries.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Shipping Information<\/strong><\/span><\/p>\n<p><span>We ship worldwide. We solely use PostNL\u2019s services for both our national and international shipments. Note that we only dispatch our shipments between Monday and Friday. Please take this into account when placing an order over the weekend. Orders that are placed at the weekend are shipped the following Monday.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Estimated Delivery Times (by PostNL)<\/strong><\/span><\/p>\n<p><span>Please refer to PostNL\u2019s estimated delivery times in working days:<\/span><a href=\"https:\/\/www.custommeritgear.com\/s\/ENGPostNL.pdf\" data-wplink-edit=\"true\"><span>&nbsp;<\/span><span>PostNL (Dutch only)<\/span><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1383\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1383\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do you offer Warranty?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1383\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1383\"><p><span>Merit Gear strives to provide custom solutions for Bikepackers, cyclists and adventure tourers. Our products are made from high quality material and we aim to never sacrifice quality, functionality, or service. For this reason, we only promise and provide premium products that will get more done than just the job.\u00a0<\/span><\/p><p><span>In standing by this guarantee, Custom Merit Gear provides a warranty to the original owner\/purchaser of the product that was specifically designed for him or her against material defects or craftsmanship. If an issue arises regarding defects in materials or mediocre craftsmanship, please, contact us as soon as possible. This way, we can look for a solution. If a product is found to be under warranty, we will replace the product at our discretion. Free of charge. However, do, please, add the date of purchase.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1384\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1384\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I return my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1384\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1384\"><p><span>Unfortunately, we do not accept returned custom products due to the designated purpose where we stand behind.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1385\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1385\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1385\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1385\"><p><span>An order is confirmed after payment. Since we mainly work with custom products, it is extremely difficult to cancel and refund the complete amount due to the possibility that we have already started the production process. Therefore, in case of an order cancellation, we will refund the total amount minus \u20ac50,00 for primarily the materials used if the order of cancellation is within one week after order confirmation.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1386\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1386\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I take care of my bags?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1386\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1386\"><p><span>Getting new gear is always exciting. It\u2019s a thrill to load up your bike and set out for a mission or an outdoor excursion. But inevitably, your bags are bound to get dirty. Dust, dirt, and rain can do a number on your gear. In addition, odors may build up from outdoor exposure. By washing your bags after your adventure, it not only refreshes the fabric but also helps to prevent breakdown and damage over time.\u00a0<\/span><\/p><p><span>After consulting our X-Pac and Cordura manufacturers, Dimension Polyant and Cordura<\/span><span>\u00ae, we have received the following instructions to maximise the lifespan of our gear.<\/span><\/p><ul><li aria-level=\"1\"><span>Do not put it in the washing machine.<\/span><\/li><li aria-level=\"1\"><span>Use plain water and gentle cleaning tools<\/span><\/li><li aria-level=\"1\"><span>If you use soap, use non-detergent soap<\/span><\/li><\/ul><p><span>Hang dry! (do\u00a0<\/span><b>NOT<\/b><span>\u00a0put your bags in the dryer, please, I beg you.)<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1387\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1387\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Other General Questions<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1387\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1387\"><p><span style=\"text-decoration: underline;\"><strong>Are your bags waterproof?<\/strong><\/span><\/p><p><span>Our gear is not 100%\u00a0<\/span><span>waterproof<\/span><span>\u00a0due to the fact that our gear is sewn. Even though X-Pac is indeed 100%\u00a0<\/span><span>waterproof<\/span><span>, once we make stitches, we are basically making tiny holes in the fabric. However, our gear is very weather resistant.\u00a0<\/span><\/p><p><span style=\"text-decoration: underline;\"><strong>What colours do you have?<\/strong><\/span><\/p><p><span>For our available colours, please refer to: \u201c.PDF with an overview of all colours\u201d<\/span><\/p><p><span style=\"text-decoration: underline;\"><strong>What materials do you use?<\/strong><\/span><\/p><p><span>With a strong focus and desire for sustainable but durable products, we solely choose to work with the best materials on the market that money can get.\u00a0<\/span><\/p><ul><li aria-level=\"1\"><p><span>X-Pac: VX-21 and VX-25 (https:\/\/www.dimension-polyant.com)<\/span><\/p><\/li><li aria-level=\"1\"><p><span>Liteskin LS42 (https:\/\/www.dimension-polyant.com)<\/span><\/p><\/li><li aria-level=\"1\"><p><span>Cordura (https:\/\/www.cordura.com)<\/span><\/p><\/li><li aria-level=\"1\"><p><span>YKK Vislon 10 (https:\/\/www.ykk.com)<\/span><\/p><\/li><li aria-level=\"1\"><p><span>YKK Aquaguard 5 (https:\/\/www.ykk.com)<\/span><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How to Order a Custom Frame Bag?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p dir=\\\"ltr\\\"><span>Since we ship our gear worldwide, we rarely get to see an actual bike in person.<\\\/span><span><\\\/span><\\\/p><p dir=\\\"ltr\\\"><span>For accurately obtaining the unique dimensions of your bike frame, we use Computed-Assisted Design (CAD) and a simple perpendicular photo of your frame to get the details we need. But before we can start the design process, we will require you to make a <\\\/span><span>perpendicular<\\\/span><span> photo of the <\\\/span><span>non-drive side<\\\/span><span> of the frame. Also, we will ask you to take the following criteria into account:<\\\/span><\\\/p><ul><li aria-level=\\\"1\\\"><p dir=\\\"ltr\\\" role=\\\"presentation\\\"><span>Attach a ruler\\\/measuring tape in the middle of the top tube (don\\u2019t cover the bolt-on bolts).<\\\/span><\\\/p><\\\/li><li aria-level=\\\"1\\\"><p dir=\\\"ltr\\\" role=\\\"presentation\\\"><span>Mark a distance of exactly 10.0 cm on the ruler\\\/measuring tape (if the photo is sharp enough, marking the distance will be unnecessary)<\\\/span><\\\/p><\\\/li><li aria-level=\\\"1\\\"><p dir=\\\"ltr\\\" role=\\\"presentation\\\"><span>Crouch in front of your bike at a distance of 1.5 metres, and make a perpendicular photo of the non-drive side of your frame.<\\\/span><\\\/p><\\\/li><li aria-level=\\\"1\\\"><p dir=\\\"ltr\\\" role=\\\"presentation\\\"><span>Remove the bottle cages and unscrew all bolts so that we can see them clearly.\\u00a0<\\\/span><\\\/p><\\\/li><li aria-level=\\\"1\\\"><p dir=\\\"ltr\\\" role=\\\"presentation\\\"><span>Tip: Try to align the chainstays.<\\\/span><\\\/p><\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"When can I expect my order to arrive?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span>We promise to ship each order within 4 weeks after confirmation of the design and payment. In the event that you already have an adventure planned within 4 weeks, please, contact us with your latest deadline, and we\\u2019ll see if we are able to ship the order in time. However, please note, that we follow the latest estimated delivery times of our postal office, PostNL. Standard delivery times may be affected by circumstances which are outside of our control. Therefore, we are not responsible for any delayed deliveries.<\\\/span><\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>Shipping Information<\\\/strong><\\\/span><\\\/p>\\n<p><span>We ship worldwide. We solely use PostNL\\u2019s services for both our national and international shipments. Note that we only dispatch our shipments between Monday and Friday. Please take this into account when placing an order over the weekend. Orders that are placed at the weekend are shipped the following Monday.<\\\/span><\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>Estimated Delivery Times (by PostNL)<\\\/strong><\\\/span><\\\/p>\\n<p><span>Please refer to PostNL\\u2019s estimated delivery times in working days:<\\\/span><a href=\\\"https:\\\/\\\/www.custommeritgear.com\\\/s\\\/ENGPostNL.pdf\\\" data-wplink-edit=\\\"true\\\"><span>&nbsp;<\\\/span><span>PostNL (Dutch only)<\\\/span><\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you offer Warranty?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span>Merit Gear strives to provide custom solutions for Bikepackers, cyclists and adventure tourers. Our products are made from high quality material and we aim to never sacrifice quality, functionality, or service. For this reason, we only promise and provide premium products that will get more done than just the job.\\u00a0<\\\/span><\\\/p><p><span>In standing by this guarantee, Custom Merit Gear provides a warranty to the original owner\\\/purchaser of the product that was specifically designed for him or her against material defects or craftsmanship. If an issue arises regarding defects in materials or mediocre craftsmanship, please, contact us as soon as possible. This way, we can look for a solution. If a product is found to be under warranty, we will replace the product at our discretion. Free of charge. However, do, please, add the date of purchase.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I return my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span>Unfortunately, we do not accept returned custom products due to the designated purpose where we stand behind.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I cancel my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span>An order is confirmed after payment. Since we mainly work with custom products, it is extremely difficult to cancel and refund the complete amount due to the possibility that we have already started the production process. Therefore, in case of an order cancellation, we will refund the total amount minus \\u20ac50,00 for primarily the materials used if the order of cancellation is within one week after order confirmation.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I take care of my bags?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span>Getting new gear is always exciting. It\\u2019s a thrill to load up your bike and set out for a mission or an outdoor excursion. But inevitably, your bags are bound to get dirty. Dust, dirt, and rain can do a number on your gear. In addition, odors may build up from outdoor exposure. By washing your bags after your adventure, it not only refreshes the fabric but also helps to prevent breakdown and damage over time.\\u00a0<\\\/span><\\\/p><p><span>After consulting our X-Pac and Cordura manufacturers, Dimension Polyant and Cordura<\\\/span><span>\\u00ae, we have received the following instructions to maximise the lifespan of our gear.<\\\/span><\\\/p><ul><li aria-level=\\\"1\\\"><span>Do not put it in the washing machine.<\\\/span><\\\/li><li aria-level=\\\"1\\\"><span>Use plain water and gentle cleaning tools<\\\/span><\\\/li><li aria-level=\\\"1\\\"><span>If you use soap, use non-detergent soap<\\\/span><\\\/li><\\\/ul><p><span>Hang dry! (do\\u00a0<\\\/span><b>NOT<\\\/b><span>\\u00a0put your bags in the dryer, please, I beg you.)<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Other General Questions\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"text-decoration: underline;\\\"><strong>Are your bags waterproof?<\\\/strong><\\\/span><\\\/p><p><span>Our gear is not 100%\\u00a0<\\\/span><span>waterproof<\\\/span><span>\\u00a0due to the fact that our gear is sewn. Even though X-Pac is indeed 100%\\u00a0<\\\/span><span>waterproof<\\\/span><span>, once we make stitches, we are basically making tiny holes in the fabric. However, our gear is very weather resistant.\\u00a0<\\\/span><\\\/p><p><span style=\\\"text-decoration: underline;\\\"><strong>What colours do you have?<\\\/strong><\\\/span><\\\/p><p><span>For our available colours, please refer to: \\u201c.PDF with an overview of all colours\\u201d<\\\/span><\\\/p><p><span style=\\\"text-decoration: underline;\\\"><strong>What materials do you use?<\\\/strong><\\\/span><\\\/p><p><span>With a strong focus and desire for sustainable but durable products, we solely choose to work with the best materials on the market that money can get.\\u00a0<\\\/span><\\\/p><ul><li aria-level=\\\"1\\\"><p><span>X-Pac: VX-21 and VX-25 (https:\\\/\\\/www.dimension-polyant.com)<\\\/span><\\\/p><\\\/li><li aria-level=\\\"1\\\"><p><span>Liteskin LS42 (https:\\\/\\\/www.dimension-polyant.com)<\\\/span><\\\/p><\\\/li><li aria-level=\\\"1\\\"><p><span>Cordura (https:\\\/\\\/www.cordura.com)<\\\/span><\\\/p><\\\/li><li aria-level=\\\"1\\\"><p><span>YKK Vislon 10 (https:\\\/\\\/www.ykk.com)<\\\/span><\\\/p><\\\/li><li aria-level=\\\"1\\\"><p><span>YKK Aquaguard 5 (https:\\\/\\\/www.ykk.com)<\\\/span><\\\/p><\\\/li><\\\/ul>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions How to Order a Custom Frame Bag? Since we ship our gear worldwide, we rarely get to see an actual bike in person. For accurately obtaining the unique dimensions of your bike frame, we use Computed-Assisted Design (CAD) and a simple perpendicular photo of your frame to get the details we need. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"two_page_speed":[],"footnotes":""},"class_list":["post-1326","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.meritgear.eu\/nl\/wp-json\/wp\/v2\/pages\/1326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.meritgear.eu\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.meritgear.eu\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.meritgear.eu\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.meritgear.eu\/nl\/wp-json\/wp\/v2\/comments?post=1326"}],"version-history":[{"count":0,"href":"https:\/\/www.meritgear.eu\/nl\/wp-json\/wp\/v2\/pages\/1326\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.meritgear.eu\/nl\/wp-json\/wp\/v2\/media?parent=1326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}